Case Studies
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Case Studies
01
Ladera Resort
Ladera Resort, a top-rated 37 villa luxury resort, successfully generated over $40,000 in experiential revenue within three months by implementing the My Hotel Concierge Concierge. By addressing pre-arrival bookings, enhancing guest communication, streamlining experiential management , the resort is now on track to achieve $200,000+ annually. This solution not only improved guest satisfaction but also operational efficiency, providing a return on investment (ROI) of over 1000%. Moreover, the resort boasts a set of experiences that is attracting visitors from other villas and resorts along with locals, creating additional revenue streams!
02
Kimpton Surfcomber South Beach
The hotel needed a solution to elevate guest service, reduce the operational burden on the front desk, and empower staff with tools to enhance both the guest experience and revenue generation. My Hotel Concierge for each front desk agent. The results:
- Empowered Staff: Front desk agents became more knowledgeable and efficient in assisting guests, and the opportunity to earn commissions boosted morale.
- Reduced Wait Times: Calls and queues at the front desk decreased as guests could access information independently.
- Enhanced Guest Experience: Guests received instant access to personalized recommendations and information, enhancing their satisfaction and loyalty.
- Operational Benefits: The digital solution streamlined guest interactions, reducing the workload on the front desk and improving overall efficiency.
03
AndesSTR
AndesSTR partnered with My Hotel Concierge to deploy a customized, white-labeled web app. Within just a few days, My Hotel Concierge delivered a fully branded solution that could be easily incorporated into the welcome packets provided to guests. To further elevate accessibility, the My Hotel Concierge team also designed and printed fridge magnets featuring a custom QR code, allowing guests to instantly access the app with their mobile devices. The combination of digital convenience and personalized recommendations created a memorable experience for visitors, boosting overall guest satisfaction.
04
Courtyard Marriott San Diego
The hotel recognized the need to enhance guest engagement by providing a modern, accessible solution for sharing information about onsite amenities and local recommendations. The goal was to elevate the guest experience while streamlining operations and reducing front desk inquiries.
Courtyard San Diego partnered with My Hotel Concierge to create a branded guest service directory (i.e. compendium) tailored to their needs. Within days, the solution was operational, requiring minimal effort from the hotel's staff. My Hotel Concierge designed a custom QR code, which the hotel strategically placed on key card inserts. Guests could now effortlessly scan the code to access key information via their mobile devices.
The digital directory provided details about onsite amenities, helping drive revenue by encouraging guests to utilize these services. It also served as a virtual advisor, offering recommendations for local restaurants, attractions, and experiences.
Courtyard San Diego partnered with My Hotel Concierge to create a branded guest service directory (i.e. compendium) tailored to their needs. Within days, the solution was operational, requiring minimal effort from the hotel's staff. My Hotel Concierge designed a custom QR code, which the hotel strategically placed on key card inserts. Guests could now effortlessly scan the code to access key information via their mobile devices.
The digital directory provided details about onsite amenities, helping drive revenue by encouraging guests to utilize these services. It also served as a virtual advisor, offering recommendations for local restaurants, attractions, and experiences.
05
New York Spirit Retreats & Interfaith Retreats
NY Spirit Retreats sought to enhance the guest experience by addressing gaps in pre-arrival communication, onsite amenities, and offsite experiences. They wanted to provide guests with curated information about local experiences, streamline administrative processes like collecting waivers, and introduce new ways to boost satisfaction and productivity. NY Spirit Retreats partnered with My Hotel Concierge to implement a digital concierge and a branded marketplace platform with booking capabilities for experiences, restaurants, and attractions. The property was also able to efficiently and effectively address the need for collecting Guest Agreement Waivers prior to arrival and adapting to the ever-changing digital needs of guests.
